The small-to-medium-size-business enterprise (SMBE) sector is an under-served market in almost all far-shore (India, Ukraine, Philippines, etc.) call center havens.
Your options become even more limited if you’re looking for outbound business-to-business lead generation and sales.
CCI’s recommendation is to go with a Philippines call centre.
Philippines Call Center Benefits
Philippines agents speak English clearly (sometimes easier to understand than even an Irish call center agent), are college educated, and see telemarketing as a long-term career choice.
Our chosen Philippines call center partners are carefully selected and vetted to be a good fit for you. In most cases, we are already working with them on long-term projects.
What CCI Vendor Management Will Do For You
CCI’s vendor management services provide:
- Call center research, qualifying, and selection
- Negotiations on your behalf
- Contracts drafting and management
- Payments processing and invoice tracking
- Drafting agent selection criteria
- Report design so you have actionable information in an easy to understand format
- Project auditing/reviews to ensure everything stays on track
- Daily communications with your project manager, team leaders, quality assurance specialists, etc.
Campaign Minimum Requirements
If you match the following criteria, contact us for more information:
- You have enough budget and prospect list to to keep 5 to 15 (or more) full-time telemarketing agents busy
- You are willing to commit to a 3 month pilot project. This includes the initial training period which can last 2 weeks
- You are looking to a long-term campaign after the pilot project. No call center with full IT infrastructure and management overhead will be interested in one-off campaigns
