Philippines Call Center

Business-to-business telemarketing services from Philippines call centers including lead generation, customer support, and sales.

The small-to-medium-size-business enterprise (SMBE) sector is an under-served market in almost all far-shore (India, Ukraine, Philippines, etc.) call center havens.

Your options become even more limited if you’re looking for outbound business-to-business lead generation and sales.

CCI’s recommendation is to go with a Philippines call centre.

Philippines Call Center Benefits

Philippines agents speak English clearly (sometimes easier to understand than even an Irish call center agent), are college educated, and see telemarketing as a long-term career choice.

Our chosen Philippines call center partners are carefully selected and vetted to be a good fit for you. In most cases, we are already working with them on long-term projects.

What CCI Vendor Management Will Do For You

CCI’s vendor management services provide:

  • Call center research, qualifying, and selection
  • Negotiations on your behalf
  • Contracts drafting and management
  • Payments processing and invoice tracking
  • Drafting agent selection criteria
  • Report design so you have actionable information in an easy to understand format
  • Project auditing/reviews to ensure everything stays on track
  • Daily communications with your project manager, team leaders, quality assurance specialists, etc.

Campaign Minimum Requirements

If you match the following criteria, contact us for more information:

  • You have enough budget and prospect list to to keep 5 to 15 (or more) full-time telemarketing agents busy
  • You are willing to commit to a 3 month pilot project. This includes the initial training period which can last 2 weeks
  • You are looking to a long-term campaign after the pilot project. No call center with full IT infrastructure and management overhead will be interested in one-off campaigns